Five Important Things For A Great Communication

- Connect and build rapport.

Build trust and seek to understand.

“The way we communicate with others and with ourselves ultimately determines the quality of our lives.”

– Tony robbins

  • Have clear expectations.

You need to have clear expectations of what you want from the client/employee. Clear expectations of everybody’s outcome in a S.M.A.R.T. (Specific, measurable, attainable, realistic, and time bound) way.

  • Focus on the problem, not on the person.

Disassociate the problem with the person and focus on the solution. Not to destroy the person in the process of feedback.

  • Accept different personalities.

People should know that we all have different personalities. Seek to include not to exclude. Some people can easily communicate, but some avoid confrontation.

  • Open up for the right reasons.

Silence is not an effective way to communicate.

“What matters is the state from which you are communicating from. Not a state of fear but an empowering state. It is more productive to communicate in a state of connection rather than a state of anger.”

-Patricia Bonilla

Always remember,
You can only control “you”.

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