- Connect and build rapport.
Build trust and seek to understand.
“The way we communicate with others and with ourselves ultimately determines the quality of our lives.”
– Tony robbins
- Have clear expectations.
You need to have clear expectations of what you want from the client/employee. Clear expectations of everybody’s outcome in a S.M.A.R.T. (Specific, measurable, attainable, realistic, and time bound) way.
- Focus on the problem, not on the person.
Disassociate the problem with the person and focus on the solution. Not to destroy the person in the process of feedback.
- Accept different personalities.
People should know that we all have different personalities. Seek to include not to exclude. Some people can easily communicate, but some avoid confrontation.
- Open up for the right reasons.
Silence is not an effective way to communicate.
“What matters is the state from which you are communicating from. Not a state of fear but an empowering state. It is more productive to communicate in a state of connection rather than a state of anger.”
You can only control “you”.