- Connect and build rapport.
Communication
Communication
Build trust and seek to understand.
“The way we communicate with others and with ourselves ultimately determines the quality of our lives.”
– Tony robbins
Have clear expectations.
You need to have clear expectations of what you want from the client/employee. Clear expectations of everybody’s outcome in a S.M.A.R.T. (Specific, measurable, attainable, realistic, and time bound) way.
Focus on the problem, not on the person.
Disassociate the problem with the person and focus on the solution. Not to destroy the person in the process of feedback.
Accept different personalities.
People should know that we all have different personalities. Seek to include not to exclude. Some people can easily communicate, but some avoid confrontation.
Open up for the right reasons.
Silence is not an effective way to communicate.
“What matters is the state from which you are communicating from. Not a state of fear but an empowering state. It is more productive to communicate in a state of connection rather than a state of anger.”
-Patricia Bonilla
Always remember,
You can only control “you”.
